A recent outage on Amazon’s Kindle platform has left users unable to download both new purchases and previously bought books to their e-readers. The issue was first reported on Amazon’s support forums and Reddit, causing frustration among Kindle users who rely on the device for their reading needs.
Amazon devices spokesperson, Jackie Burke, quickly responded to the concerns, stating that the issue has been resolved. Nonetheless, the problem persisted for some users, with reports of Kindles only being able to download the title and cover art of books before the progress indicator became stuck at 1 percent.
Troubleshooting Recommendations
In an effort to help users experiencing ongoing problems, a staff member from Amazon’s support team suggested restarting the device by holding down the power button for 40 seconds. This advice was shared on Amazon’s support forums, where multiple users sought assistance for the downloading issues.
Impact on Overdrive and Kindle Apps
The outage not only affected the downloading of books from Amazon’s platform but also had implications for users trying to access content from Overdrive through the Libby app on their Kindle devices. However, users utilizing the Amazon Kindle apps on iOS and Android were not impacted by the technical difficulties.
This outage follows closely on the heels of another issue faced by Kindle users, involving Amazon’s “Send to Kindle” feature. Several users on Reddit reported receiving error messages related to the service, hindering their ability to sideload ebooks and documents onto their e-readers without connecting to a computer.
The recent outage on Amazon’s Kindle platform has caused disruption for users attempting to download books to their e-readers. While Amazon has stated that the issue has been resolved, some users continue to experience problems, highlighting the frustrations that can arise when relying on digital platforms for access to reading material.
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