Oracle Integrates AI-powered Clinical Digital Assistant in Healthcare

In a bid to enhance healthcare workflows and improve patient care, Oracle has announced the integration of an AI-powered Clinical Digital Assistant into its EHR (electronic health record) solutions. The new proprietary AI assistant aims to automate administrative tasks and provide caregivers with a multimodal helper that can work through both text and voice commands. By leveraging generative AI technology, Oracle hopes to address concerns and build trust in healthcare organizations that have been slow to adopt such technologies.

According to a recent GE Healthcare survey, healthcare organizations have been reluctant to adopt generative AI due to concerns regarding bias and lack of trust in the technology’s outputs. However, with a projected shortage of 18 million healthcare workers by 2030, healthcare teams are struggling with staffing issues. Oracle’s AI-powered Clinical Digital Assistant offers a solution to this problem by automating routine tasks and allowing clinicians to focus on delivering quality patient care.

Currently, EHR solutions require clinicians to interact with the system, leading to a break in the care delivery experience that patients expect. With the new AI assistant, clinicians no longer need to spend time interacting with a screen to find the information they need. By simply calling out to the assistant, they can handle routine tasks such as accessing MRI scans and prescriptions. The assistant uses generative AI to look up required elements in the database and delivers all the necessary information in a relevant order, providing physicians with immediate insight into the appropriate treatment path.

Aside from improving workflows for clinicians, the AI-powered Clinical Digital Assistant also benefits patients by providing enhanced self-service experiences. Patients can utilize the assistant as a source of medical knowledge by asking questions in natural language, similar to popular large language models like OpenAI’s ChatGPT or Anthropic’s Claude 2. Additionally, the assistant can be linked with a secure portal, allowing providers to deliver helpful information like reminders to bring lab reports during upcoming appointments.

The AI-powered Clinical Digital Assistant operates on top of Oracle’s broader Digital Assistant platform, which is already being used by organizations such as FedEx, Echo, Exelon, Equity Residential, and Razer. This platform enables enterprises to create chat and voice-based conversational experiences for their business applications. Oracle’s goal is to reduce mundane tasks that lead to burnout for healthcare providers and empower them to establish trust, build loyalty, and deliver better outcomes through better interactions with patients.

While some of the capabilities of the Clinical Digital Assistant are currently rolling out, Oracle expects a full rollout within the next 12 months. The integration of generative AI into healthcare workflows is just one facet of Oracle’s larger AI efforts. The company has also introduced generative AI features for its Fusion Cloud Human Capital Management (HCM) offering, enabling enterprises to handle HR tasks more efficiently.

Oracle’s integration of an AI-powered Clinical Digital Assistant into its EHR solutions marks a significant step forward in healthcare automation. The use of generative AI technology aims to address concerns around trust and bias, helping healthcare organizations adopt AI solutions at a faster pace. By automating administrative tasks, clinicians are able to focus more on delivering quality patient care, while patients benefit from enhanced self-service experiences. Oracle’s commitment to leveraging AI technology across various sectors demonstrates its dedication to streamlining workflows and improving efficiency in the digital age of healthcare.

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